Organizational Assessment & Performance Improvement

Is your company burdened with an Information Technology departments that either cannot or will not perform? Not sure why? We've been helping companies drive out the root causes of these and other challenges for over twenty years. At GEN5 we understand corporate culture and we know how to work within organizational constraints. We'll quickly show you what's causing the problems and how you can move to resolve them – either on your own, or with our help. Driving performance in IT organizations is our core competency. We'll assist you in quickly acting on our organizational assessment to turn your under-performing technology organizations into world-class performers. Our clients benefit from over twenty years of IT turnaround experience that deliver the results you need, at cost that's accessible, in a timeframe measured in days rather than months or  years.

Business Process Optimization

GEN5 believes that all improvement and turnaround activity should be business-driven. With that in mind, we base our performance improvement methodology on identifying and optimizing necessary business processes. Our proven methodology for optimizing business processes builds upon the six fundamental “pillars” of activity:

1. Understand / develop business focus (cost reduction, quality and performance improvement, execution time, etc.)
2. Focus on “high impact” processes first
3. Develop a baseline for improvement
4. Understand technology constraints and enablers
5. Collaborative design and prototyping of the new process
6. Adjust organizational structure and / or governance to enhance the outcomes driven by the new processes 

GEN5 clients benefit from the unique combination of business acumen combined with technology expertise. GEN5 delivers results!

Organizational Turnaround

Performance challenges can force difficult questions. Questions you’re probably already asking yourself. Questions you’ll eventually be asked in a meeting with the leadership team, board, investors or owners. What will you say? Perhaps gross revenue is up, but net earnings are down - you clearly need IT to help with efficiencies. Maybe administrative overhead is increasing. Turnover is unacceptably high. Cost of production is probably going up. Sales and marketing may be struggling to find the right combination and despite the rhetoric, the Information Technology Department doesn’t seem to be engaged in finding business solutions. Your IT team should have answers, but they’re struggling more than any other department. There’s no doubt that changes are needed, but what’s really needed is a turnaround – real, measurable performance improvements that target the root causes of problems with IT, rather than the symptoms. You need new approaches, fresh ideas, and commitment to getting the job done in short order.

GEN5 Consulting will provide you with real-world solutions to these, and the other tough challenges you face. We’ll deliver unexcelled consulting expertise along with cutting edge IT expertise, perspectives and unique solutions. Our consultants are all experienced business leaders themselves – we won’t bury you in paper and unworkable theory. Binders on shelves aren’t what we’re about. What we will bring are strategies and tactics that are 100% executable in your IT department – our unique consulting model places us on the ground – working directly with your team to do the work and get the results. Our proprietary 100-Day Turnaround Planning Methodology delivers rapid IT performance improvement results with attention to costs, culture, and capacity for change. Turnaround isn’t about telling, it’s about doing. We are so confident in our ability to help you and your company that we back up all our work with an ironclad guarantee. No other consultancy will do that. GEN5 Consulting is your answer to the tough questions.

IT Internal / Operations 

• Mission, vision and strategy
• Processes and procedures
• IT staff assessment
• Internal structure and cross-functional support mechanisms

IT Interfaces to Business

• Business Processes
• Organizational mechanisms
• Technology systems
• Consultative processes
• Customer satisfaction Technology & Systems
• Front office applications
• Back office applications and systems
• Networks and communications
• End-user technology
• Mobile devices

Strategic / Enabling Role of IT

• Every function within IT must support or even help to drive corporate strategy – is this happening?
• Overall IT / business alignment  

Technology-related policy

• Does policy exist?
• Is it appropriate?

Sourcing Strategy

• Use of outsourced services
• Contractors & Consultants
• Exploration of broader outsourcing initiatives

IT Budget 

• Annual IT spend by category
• “Shadow IT” costs – hidden costs absorbed at the BU level
• Sourcing costs
• Cost reduction opportunities

Risk analysis

• What isn’t getting done and what are business impacts / costs?
• What gets done, but doesn’t meet business needs or expectations?
• Impacts of misaligned strategy
• Waste and / or inefficiencies
• IT security
• Data backups and restoration
• Disaster recovery & business continuity

Training

Whether your IT team is headed up by newly appointed managers or experienced managers looking to grow the depth and breadth of their management skill-sets, GEN5's “Manager’s Edge” curricula will get the job done. We've been adding value through our beginning and advanced courses for years now - we can do the same for your staff. We believe that solid leadership rests on a foundation of exceptional management skill. Contact us today to access our powerful, yet affordable training courses delivered directly onsite at your facility.

Coaching & Mentoring

A GEN5 management coach will work alongside your IT manager to help them advance their skills and improve their effectiveness. Ideal for members of your team who are almost ready for the next promotion, our coaching will help them to overcome lingering interpersonal and effectiveness barriers.